Where the friction usually is
AI Layer
CONSOO
Before and after CONSOO
The goal is not adding software, but removing operational friction.
Requests arrive by email and are manually routed.
Tickets are classified, assigned and monitored with clear rules.
Operators search answers in scattered documents and messages.
Knowledge base and AI suggest sources, procedures and response drafts.
What we can build
Modular products designed around the way the department actually works.
Self-service portal
Customer portal for requests, documents, case status and traceable communications.
AI ticketing
System that classifies, assigns and suggests answers using business knowledge.
Intelligent knowledge base
Semantic search across procedures, manuals, FAQ, contracts and previous cases.
SLA dashboard
View on priorities, response times, operator workload and recurring issues.
Use cases
Concrete situations that can become web apps, AI integrations or automations.
Customer ticket portal
Requests, attachments, statuses and conversations in an ordered environment.
AI request classification
Category, urgency and department suggested before assignment.
Knowledge base assistant
Suggested answers for operators using internal documents and past cases.
Customer document area
Contracts, manuals, reports, deadlines and communications always available.
Returns and complaints workflow
States, checks, approvals and automatic communications.
Omnichannel inbox
Email, forms and digital channels collected into queues with SLA and priority.
Other areas
Sales & Procurement
We connect sales pipeline, quotes, suppliers, price lists and margin data into faster operational tools.
Marketing
We make campaigns, leads, content and channels measurable by connecting marketing, CRM and sales data.
Operations & Production
We digitize jobs, warehouse, quality and operational tasks with integrated web apps and automations.